Question 1

Do I need to be 18 to enter?

Accepted Answer

Yes. Every Webbers arcade is a licensed Adult Gaming Centre. Entry is strictly limited to those aged 18 and over, and we operate a Think 25 policy across the estate — please bring photo ID if you're asked.

Question 2

What games do you have?

Accepted Answer

A curated mix of modern digital slots (including Megaways titles), classic three-reel cabinets, community jackpots and electronic roulette terminals. The current featured library is on the Games page.

Question 3

Who are your gaming partners?

Accepted Answer

Our floors are stocked with cabinets from Light & Wonder, Novomatic, Blueprint Gaming and Inspired Gaming — the four most respected names in modern UK gaming hardware. New titles arrive across the estate regularly.

Question 4

What's the maximum prize?

Accepted Answer

On an Adult Gaming Centre slot machine the maximum single prize is £500, in line with the standard AGC regulations set by the UK Gambling Commission.

Question 5

Where are your venues?

Accepted Answer

Five arcades in total: two in Chester (Frodsham Street and Northgate Street), plus Caernarfon, Rhyl and Walkden. Full addresses, phone numbers and opening hours are on the Venues page.

Question 6

What can I expect on a first visit?

Accepted Answer

Walk in any day of the week — no booking, no membership. A member of the team will show you the floor, explain how any cabinet works, and fix you a tea or coffee. Take your time, play within your limits.

Question 7

Are the venues accessible?

Accepted Answer

Most of our arcades are at street level with step-free entry. If you have specific accessibility requirements — mobility, hearing, sensory — please call the venue directly before visiting and the team will talk through exactly what to expect. [CLIENT TO CONFIRM per-venue accessibility detail.]

Question 8

Can I host a birthday or small group visit?

Accepted Answer

Small groups are very welcome — just turn up, no formal booking system. If it's a birthday, let the team know on arrival and we'll make a fuss of you. We're not licensed for hosted private events with alcohol, but the arcade is yours to enjoy. [CLIENT TO CONFIRM group policy.]

Question 9

Do you serve food and drink?

Accepted Answer

Complimentary tea, coffee and soft drinks for every player. On weekend mornings we add pastries through The Weekend Welcome. We don't serve alcohol — Chester, Rhyl, Caernarfon and Walkden all have plenty of options a short walk away.

Question 10

Is the floor cashless or contactless?

Accepted Answer

Cabinets accept cash on the floor. Contactless and card payment options vary by venue and cabinet — speak to the cashier and they'll walk you through what's accepted. [CLIENT TO CONFIRM cashless rollout status.]

Question 11

Is there parking nearby?

Accepted Answer

Most venues are on or near the high street, with public car parks within a short walk. In Chester, the Forum Shopping Centre and Pepper Street car parks are closest to Frodsham Street. [CLIENT TO CONFIRM recommended car parks for the other venues.]

Question 12

How do I self-exclude?

Accepted Answer

Speak to any member of staff in venue and they'll walk you through it discreetly. We participate in the Bacta multi-operator self-exclusion scheme, which covers every member venue in your area with a single request. Online self-exclusion across UK-licensed gambling sites is via GAMSTOP.

Question 13

How does Webbers handle responsible gambling concerns?

Accepted Answer

Our staff are trained on customer interaction. If we're concerned about a customer, we'll start a quiet, non-judgmental conversation, talk through the available tools — time limits, breaks, self-exclusion — and signpost free support. Anyone can also call the National Gambling Helpline on 0808 8020 133: free, confidential, 24/7. More detail is on the Safer Gambling page.

The basics, answered.

We're happy to talk it through.