Stay in control

Play within your limits.

Gambling is meant to be entertainment. We're here to keep it that way — with practical tools in venue, staff trained to start the conversation, and free, confidential support if you need it.

Free, confidential, 24/7

National Gambling Helpline

Trained advisors, any hour of the day. Whether you're worried about your own play or someone you care about — one call.

0808 8020 133

In venue

Tools available on every floor.

Small, practical things you can ask any member of staff for — quietly, without fuss.

Set a time limit

Decide before you play how long you'll stay. Ask any member of staff to give you a reminder.

Take a break

Step away for a fixed period — a day, a week, a month. We'll respect it and welcome you back when you're ready.

Self-exclude via Bacta

The multi-operator scheme covers every member venue in your area. One conversation, one form, all venues.

Our trained team

A real person, every shift.

Every Webbers staff member is trained in customer interaction, age verification and the safer-gambling tools available on the floor. That training is renewed regularly — it isn't a tick-box induction, it's a working part of how the arcades run.

If we notice signs that a customer's play might be drifting outside their limits, we'll start a quiet, non-judgmental conversation. There's no script for that — just an offer of a tea, a chat, and the tools above if they're wanted.

We participate in the Bacta multi-operator self-exclusion scheme, and we operate strictly within the UK Gambling Commission Licence Conditions and Codes of Practice (LCCP) for Adult Gaming Centres.

Signs to watch for

When the fun stops.

If any of these feel familiar — in yourself, or someone you care about — that's worth talking about. There's no judgement here.

Playing for longer than you planned, more often than you planned.
Spending money you don't have spare — or chasing losses.
Hiding how much you've played from people close to you.
Feeling anxious, irritable or low when you're not playing.
Letting other things — sleep, work, relationships — slip.

Independent support

Where to get help.

BeGambleAware

Independent advice, information and free treatment across Great Britain.

GamCare

Free counselling, NetLine chat, and the National Gambling Helpline.

GAMSTOP

Free self-exclusion from all UK-licensed online gambling sites. (Online only.)

Bacta self-exclusion

Multi-operator self-exclusion across land-based AGCs in your area.

Our commitment

How we run our venues.

Trained, certified staff on every shift.
Robust age verification — Think 25, no exceptions.
Visible, calm spaces — never crowded or coercive.
Self-exclusion offered and respected.
Customer interaction policy when concerns arise.
Full compliance with the UK Gambling Commission Licence Conditions and Codes of Practice.

Take a break right now

If something doesn't feel right, the next step is small.

One phone call, one form, one conversation. Free, confidential, and on your terms — whether that's now or whenever you're ready.

Call 0808 8020 133 Visit BeGambleAware